Technology

  • Inside of a guest room
    Image attribution tooltip
    Permission granted by AAIR
    Image attribution tooltip

    Hotel Tech-in: The AI-powered HVAC system cutting costs for hoteliers

    AIIR’s new heating and cooling technology can save hotels up to 30% in energy costs while improving the comfort of guest rooms.

    By • March 30, 2026
  • A woman checks into a hotel at the front desk.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Can increased AI investment in 2026 give hoteliers a competitive edge?

    Hospitality IT decision-makers say artificial intelligence adoption could impact guest communications, hotel discoverability and direct bookings, per a report.

    By • March 23, 2026
  • The exterior of the Hilton Hotel Midtown Manhattan in New York City.
    Image attribution tooltip
    Spencer Platt via Getty Images
    Image attribution tooltip

    Hilton launches generative AI agent to help customers plan trips

    Users of the beta AI concierge can ask such questions as, “Where can I stay during peak cherry blossom season?”

    By Kristen Doerer • March 10, 2026
  • A person checks in at a hotel desk.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Hoteliers are at an AI inflection point. Could big brands help?

    Hotel owners are embracing artificial intelligence more than ever, but are also in need of greater guidance around adoption and how to drive returns, a Wyndham report highlights.

    By • March 6, 2026
  • A headshot of Leeny Oberg.
    Image attribution tooltip
    Courtesy of Marriott International
    Image attribution tooltip
    Q&A

    Exit Interview: Marriott CFO Leeny Oberg reflects on decades-long career

    In a one-on-one interview, Oberg shares lessons learned, the impacts of technology on travel and Marriott’s growth prospects as she passes the baton.

    By • March 5, 2026
  • Kayak's Momfluencer key visual
    Image attribution tooltip
    Courtesy of Kayak
    Image attribution tooltip

    Kayak pokes fun at millennial travel anxiety in new brand platform

    The travel search engine is shifting the focus from the destination to the anxiety of planning a trip.

    By Sara Karlovitch • Feb. 26, 2026
  • A young woman looks concerned at her phone.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    The dark side of personalization

    “If you can’t explain it to the customer… then you should not be personalizing,” Qualtrics’ Isabelle Zdatny said.

    By Michael Brady • Feb. 26, 2026
  • TechForce Robotics' TIM-E robot in a hotel.
    Image attribution tooltip
    Retrieved from TechForce Robotics on February 25, 2026
    Image attribution tooltip

    Hotel Tech-in: The robot lightening the load for housekeepers

    At one California hotel, TechForce Robotics has installed an autonomous system that transports hundreds of pounds of linen and waste daily, driving operational efficiency.

    By • Feb. 25, 2026
  • Silhouettes of people walking through an airport terminal.
    Image attribution tooltip
    Drew Angerer via Getty Images
    Image attribution tooltip

    Hotel CEOs tout 2026 growth despite persistent challenges in Q4

    Hospitality companies posted widespread U.S. RevPAR declines again in the fourth quarter, but a new year spells new hope, particularly on the development and technology fronts.

    By • Feb. 24, 2026
  • An aerial image of Hyatt Zilara Cap Cana.
    Image attribution tooltip
    Courtesy of Hyatt
    Image attribution tooltip

    Hospitality M&A value saw ‘sharp rebound’ in H2 2025: report

    During the period, deal value spiked 229.8% compared to the prior half as investors prioritized quality over quantity, according to KPMG.

    By • Feb. 24, 2026
  • a gray building with signage that reads Marriott
    Image attribution tooltip
    Joe Raedle via Getty Images
    Image attribution tooltip

    Marriott ‘actively investing’ in AI, reports progress on system migration

    The company is working to overhaul three core tech systems, rolling out the updates to “a meaningful number” of hotels in 2026.

    By Roberto Torres • Feb. 17, 2026
  • A wide-angle view of a large hotel building with a modern, rectangular design features rows of evenly spaced windows, a white and beige exterior, and the Marriott logo located at the top of the building's roof edge.
    Image attribution tooltip
    Alamy
    Image attribution tooltip

    Marriott added more than 40 million loyalty members in 2025

    The hotel company has fueled its loyalty program through partnerships with companies like Uber and Starbucks, CEO Anthony Capuano said.

    By Bryan Wassel • Feb. 11, 2026
  • Travelers check into a hotel.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Travelers financially ‘cautious’ as economic concerns persist: report

    Although consumers are prioritizing travel, patterns are shifting as affluent travelers pull back spend and younger demographics embrace AI, per Deloitte.

    By Lara Ewen • Feb. 10, 2026
  • Exterior of building with Marriott logo
    Image attribution tooltip
    Brandon Bell via Getty Images
    Image attribution tooltip

    Marriott posts RevPAR, development gains in Q4 2025

    The company anticipates solid portfolio growth in 2026 driven by a growing luxury pipeline and momentum in conversions, C-suite executives shared during an earnings call.

    By • Feb. 10, 2026
  • Picture of Hapi's new CEO Jeff Bzdawka
    Image attribution tooltip
    Permission granted by Hapi
    Image attribution tooltip

    Jeff Bzdawka promoted to Hapi CEO

    A familiar face to the hospitality data provider is now taking over the reins.

    By • Feb. 5, 2026
  • Person holds hotel key to door
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Canary Technologies acquires OpenKey to bolster its mobile key platform

    The deal expands Canary’s access to door lock providers and builds upon its AI-powered guest management system.

    By • Feb. 4, 2026
  • Guests check in with the front desk in a hotel lobby
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Hotel industry forecast 2026: Technology, development, labor and more

    Hospitality experts share the top trends that will impact hotels this year, including a growing wealth bifurcation, AI advancements and brand proliferation. 

    By • Jan. 30, 2026
  • An aerial image of the Escape Solar and Storage Project in Nevada
    Image attribution tooltip
    Courtesy of MGM Resorts International
    Image attribution tooltip

    Hotel Tech-in: The solar energy array powering MGM Resorts in Las Vegas

    The resort operator is using Estuary Power’s newly completed Escape Solar and Storage Project to power its electricity needs on the Strip and support its renewable energy goals.

    By • Jan. 29, 2026
  • A image of Mews Founder Richard Valtr and CEO Matt Welle
    Image attribution tooltip
    Courtesy of Mews
    Image attribution tooltip

    Mews lands $300M investment to deepen focus on AI

    Valuing the hospitality technology provider at $2.5 billion, the Series D capital raise is the largest funding round ever in hospitality software, the Amsterdam-based company claims.

    By Lara Ewen • Jan. 23, 2026
  • A headshot of technology executive Wei Manfredi.
    Image attribution tooltip
    Courtesy of IHG Hotels & Resorts
    Image attribution tooltip

    IHG taps McDonald’s VP to guide artificial intelligence strategy

    With deep technology expertise and franchise understanding, Wei Manfredi joins IHG as senior vice president of AI and architecture.

    By • Jan. 14, 2026
  • A woman stretches while in an immersive simulation
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Hospitality technology solutions to watch in 2026

    Hotels are incorporating innovations, like robot massages and recycled water, to enhance operational efficiency and deliver tailored guest experiences.

    By • Jan. 12, 2026
  • Travelers check into a hotel.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip
    Deep Dive

    Top 5 hospitality industry trends to watch in 2026

    Luxury travelers and major eventgoers are slated to drive hotel demand this year, while rising labor costs and advancements in artificial intelligence could shift hospitality operations.

    By Jenna Graber, Lara Ewen and Jen A. Miller • Jan. 7, 2026
  • Guests check in with the front desk in a hotel lobby
    Image attribution tooltip
    Getty Images
    Image attribution tooltip
    Opinion

    How humanoid, AI-powered agents are reshaping hotel operations

    The technology can be a strategic way for hoteliers to enhance guest satisfaction and remain competitive in a rapidly evolving hospitality landscape, writes the founder of a robotics company. 

    By Filip Linek • Jan. 6, 2026
  • An image of Hyatt's Alila Mayakoba
    Image attribution tooltip
    Courtesy of Hyatt
    Image attribution tooltip

    Top hospitality industry executive appointments of Q4 2025

    Hyatt, Sonesta and others named new C-suite leaders in the last months of the year to drive operational changes, portfolio growth and brand strategy.

    By • Jan. 5, 2026
  • A vineyard.
    Image attribution tooltip
    Retrieved from Napa Valley Marriott Hotel & Spa on December 22, 2025
    Image attribution tooltip

    Hotel Tech-in: The platform personally pairing wine for guests in Napa Valley

    At Napa Valley Marriott Hotel & Spa, Preferabli’s technology will give guests taste-based wine recommendations on-property and create custom itineraries with regional experiences.

    By • Dec. 22, 2025