The Latest

  • Marriott added Sonder's portfolio of more than 9,000 rooms to its system in 2024.
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    Courtesy of Sonder
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    Marriott terminates licensing agreement with Sonder

    The deal “is no longer in effect due to Sonder’s default,” according to a Marriott news release.

  • A customer uses their phone on the couch.
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    Opinion

    How conversational AI is reshaping the hotel guest experience

    Conversational AI tools can help reduce stress, boost guest satisfaction and increase loyalty and referral rates, according to Infobip’s Ethan Gustav.

  • A digital OOH advertisement for Apple's "Pay The Apple Way" campaign.
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    Courtesy of Apple
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    Apple sets sights on travel spending

    The tech company is embedding its digital wallet as a method of payment at many stages in the travel process in a bid to attract more consumer use.

  • An exterior view of a hotel in Moab, Utah.
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    Courtesy of Hilton
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    Outset Collection by Hilton begins accepting bookings

    The upscale collection brand plans to open its first property, Slackline Moab, this month, with a Chicago property scheduled for December and as many as 60 more in development.

  • Chairs on a hotel room balcony.
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    Courtesy of Peregrine Hospitality
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    Peregrine Hospitality taps Accor exec as chief commercial officer

    Kristen Richter will join the recently rebranded hospitality company after overseeing commercial strategy for the Fairmont and Raffles brands.

  • An exterior image of a hotel
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    Ethan Miller via Getty Images
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    Wynn’s third quarter buoyed by premium pricing

    Wynn Las Vegas set a monthly EBITDA record in August, as performance trends began to “improve more broadly” in the market, per CEO Craig Billings.

  • The Hyatt Regency Washington on Capitol Hill is seen on August 21, 2024 in Washington, DC.
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    Anna Rose Layden via Getty Images
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    Hyatt ‘confident’ as luxury drives Q3 RevPAR growth

    CEO Mark Hoplamazian said he is encouraged by demand from high-end consumers, as well as pipeline, loyalty and technology developments.

  • Baruch
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    Getty Images
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    How will New York City’s hotel industry be impacted by a new mayor?

    As Zohran Mamdani, Andrew Cuomo and Curtis Sliwa face off, decisions made on affordability, safety and workplace regulations could have a significant effect on local hotels.

  • The exterior of a Marriott hotel is seen on February 11, 2025 in Miami, Florida.
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    Joe Raedle / Staff via Getty Images
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    Former Marriott employee alleges retaliation for taking FMLA leave for gender-affirming surgery

    Whether and how FMLA coverage applies to gender-affirming care has been a subject of increasing discussion as such treatments have become more common.

  • Romer House Waikiki, the first adults-only hotel on Hawaii’s Oahu Island, is officially open.
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    Courtesy of REM Public Relations
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    Highgate, Kessler Collection partner to form luxury lifestyle division

    Highgate will manage several Kessler properties under the newly created platform as the companies work to “unlock enduring value” in the rapidly growing segment.

  • Travelers line up in and airport, a window behind them shows a JetBlue plane.
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    Roman Tiraspolsky via Getty Images
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    Travel industry calls for end to shutdown as Thanksgiving ‘chaos’ looms

    The U.S. Travel Association alongside nearly 500 industry organizations sent a letter to congressional leaders asking the government to reopen ahead of one of the busiest travel periods of the year.

  • The glass exterior of the Anaheim Convention Center features blue signage denoting Wyndham's 2023 Global Conference.
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    Courtesy of Wyndham Hotels & Resorts
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    Wyndham CFO Michele Allen exits

    The hotel company appointed Treasurer Kurt Albert as interim chief financial officer, effective immediately.

  • Choice Hotels International headquarters at the Pike & Rose development in North Bethesda, Maryland.
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    Courtesy of Choice Hotels International
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    Choice Hotels looks to international markets as US remains challenged

    The company’s international business is now its highest growth opportunity, per CEO Patrick Pacious, as U.S. RevPAR dropped 3.2% year over year in the third quarter.

  • A man stands at a bar checking out.
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    Getty Images
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    Hospitality guests’ No. 1 AI concern: the loss of human touch

    “When consumers express concern about losing the human touch in hospitality, they aren’t rejecting the technology; they’re rejecting cold service,” Reputation’s Liz Carter said.

  • The exterior of White Barn Inn.
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    Courtesy of DoveHill
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    Auberge Collection taps former Gucci exec as chief commercial officer

    Jessica Martino Enan is tasked with driving global growth and innovation for the luxury hospitality company following its recent rebrand.

  • The exterior of a Marriott hotel.
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    Getty Images
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    Conversions drove Marriott’s Q3 portfolio growth as US RevPAR dipped

    Despite weaker demand in lower chain scales, Marriott held its full-year 2025 RevPAR growth outlook steady in the third quarter, and a record pipeline was a bright spot.

  • A hotel under construction
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    Getty Images
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    Peachtree Group’s hotel development portfolio tops $2B

    The investment firm continues to scale across key U.S. markets despite the growing financial pressures that have paused other hospitality players’ pipelines.

  • The logo of a Marriott hotel
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    Brandon Bell/Getty Images via Getty Images
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    Marriott will lay off portion of customer engagement center workforce

    The company confirmed that organizational changes are being implemented “to better reflect how our guests interact with us across channels.”

  • FIFA, 2026 World Cup, commercial branding, debranding
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    "Orlando vs. Atlanta" by Bama in ATL is licensed under CC BY-SA 4.0
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    Hotel demand slow ahead of FIFA World Cup 2026

    Minimum stay requirements and fans holding out on booking have put a damper on early outlooks for the event, but a surge is coming, according to hospitality data provider Lighthouse.

  • A business traveler check into a hotel in the hotel lobby.
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    Getty Images
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    Opinion

    Payments are still broken in hospitality. Here’s what needs to change.

    Hotel operators should focus on purpose-built payments solutions to streamline efficiency, banking expert James MacRae writes.

  • The rooftop at Waldorf Astoria Beverly Hills, which is landscaped using recycled water from Epic Cleantec's technology.
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    Permission granted by Epic Cleantec
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    Hotel Tech-in: The system recycling water at Waldorf Astoria Beverly Hills

    Epic Cleantec collects and treats the hotel’s wastewater, which is then reused to irrigate landscaping and vegetation at the rooftop bar.

  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts revenue dragged down by continuing losses in Las Vegas

    Growth in China and from its digital division helped stem Q3 losses as the company looks to fourth-quarter stabilization following the divestment of its Northfield Park operations.

  • The sun sets behind the US Capitol
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    Tom Brenner via Getty Images
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    AHLA names Brett Horton to newly created chief advocacy officer role

    The current chief of staff to U.S. House of Representatives Majority Leader Steve Scalise will oversee advocacy, political engagement and government affairs for the association.

  • algorithmic pricing, Cendyn, Caesars, DOJ
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    Getty Images
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    Caesars posts steep Q3 declines in Las Vegas amid tourism slump

    The resort operator saw net revenues and adjusted EBITDA drop 9.8% and 18.8% year over year, respectively, in the third quarter, but CEO Tom Reeg said a “healthier-looking market” is ahead in 2026.

  • an exterior shot of the US capitol building
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    Samuel Corum via Getty Images
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    Q&A

    AHLA’s Rosanna Maietta reflects on first year as president and CEO

    The association leader sat down with Hotel Dive to discuss her top accomplishments from the past year and what still needs to be done on the regulatory front.