Operations


  • A travelers uses Wyndham's new native ChatGPT app to search for hotel recommendations.
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    Courtesy of Wyndham Hotels & Resorts
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    Wyndham, Choice Hotels debut new AI-powered tools

    Wyndham launched a native ChatGPT app to assist travelers in hotel search and booking, while Choice rolled out a slate of solutions to improve operational efficiency for owners.

    By May 7, 2026
  • The logo of a Marriott hotel
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    Brandon Bell/Getty Images via Getty Images
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    Marriott posts solid Q1 RevPAR growth, raises 2026 guidance

    The first-quarter gains were buoyed by resilient travel demand, CEO Anthony Capuano shared. Marriott also made strides on the development and technology fronts.

    By May 6, 2026
  • Soccer fans holding country flags
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    Getty Images
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    US hotel bookings for World Cup ‘tracking below initial forecasts’: AHLA

    In order to attract international travelers for the tournament, AHLA is advising against proposed last-minute tax hikes and cost increases on visas and transportation. 

    By May 4, 2026
  • Choice Hotels International headquarters at the Pike & Rose development in North Bethesda, Maryland.
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    Courtesy of Choice Hotels International
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    Choice Hotels reports Q1 development gains buoyed by conversions

    CEO Patrick Pacious highlighted increasing demand for the brand’s extended stay category, which remained a key growth driver in the first quarter of 2026.

    By May 1, 2026
  • An image of the Bellagio Las Vegas, now part of MGM Collection with Marriott Bonvoy.
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    Courtesy of Marriott International
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    MGM Resorts posts record net revenues, Las Vegas uptick in Q1

    CEO Bill Hornbuckle said first quarter Sin City performance was driven by solid convention bookings and voiced optimism for the rest of 2026.

    By April 30, 2026
  • Front view of a brick building featuring a large arched entrance topped with a silver plaque displaying the blue Hilton logo. Two flags are mounted above the entrance, and the facade includes tall windows and decorative stonework.
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    Alamy
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    Hilton bets big on AI with vendor partnerships, guest planning tool

    The hotelier is linking up with Google, OpenAI and Anthropic to expand its use of AI, CEO Chris Nassetta said Tuesday.

    By Paige Gross • April 29, 2026
  • A hotel receptionist checking in guests at the front desk
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    Permission granted by Getty Images
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    Opinion

    The hidden value of human touch in the hotel industry

    Independent hotels rely on automation to survive, but data suggests the industry may be overestimating where technology adds the most value, per Sirvoy CEO Mats Persson.

    By Mats Persson • April 28, 2026
  • WH Correspondents' Association Dinner, Cole Tomas Allen, Verkada, Evanoff, security perimeters
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    Nathan Howard / Stringer via Getty Images
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    What facility security teams can learn from the Correspondents’ Association shooting

    Tiered perimeters protected Trump and others from the alleged gunman. Newer technologies can automatically close access points when they detect a breach, a security specialist says.

    By Robert Freedman • April 28, 2026
  • The exterior of a hotel shows a Hilton logo.
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    Getty Images
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    Hilton CEO touts strong Q1 RevPAR growth, 2026 optimism

    Hilton raised its full-year RevPAR outlook, with CEO Chris Nassetta noting continued conversion momentum and growth across all brand segments.

    By April 28, 2026
  • A person searches for travel recommendations via their phone and laptop.
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    Getty Images
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    Hotel Tech-in: The tool giving hotels visibility into gen AI search

    As travelers increasingly plan trips using conversational AI, Operto’s newly launched GEO Consultant helps hotels improve how they show up in guests’ searches.

    By April 27, 2026
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    Courtesy of HEI Hotels & Resorts
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    HEI Hotels & Resorts names Clark Hanrattie CEO, managing partner

    In his new role, Hanrattie will focus on driving the investment and management company’s returns to its ownership and branding partners.

    By April 23, 2026
  • A person checks in at a hotel desk.
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    Getty Images
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    Mews launches AI-powered business intelligence product for hotels

    Mews Business Intelligence, which gives hoteliers “a single source of truth for faster decision-making,” debuts as the company deepens AI investment.

    By April 16, 2026
  • A man on a digital tablet for booking, planning and accommodation management while working at hotel front desk
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    Getty Images
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    Hospitality tech attracts $1B in funding, led by property management systems and AI: report

    Capital is flowing into “platforms that hospitality businesses increasingly depend on every day,” per Abode Worldwide CEO Jessica Gillingham.

    By April 14, 2026
  • Rahul Patel
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    Retrieved from The Asian American Hotel Owners Association on April 13, 2026
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    AAHOA taps new chairman, other board leaders

    The Asian American Hotel Owners Association named Rahul Patel chairman for the 2026-2027 term, as well as a new secretary and several regional directors.

    By April 13, 2026
  • An image shows the Los Angeles skyline.
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    Courtesy of American Hotel & Lodging Association
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    LA hotels face financial strain exacerbated by city policy shifts: report

    Adhering to a new wage ordinance, Los Angeles hoteliers are concerned about rising labor costs outpacing revenue growth as travel demand remains sluggish, according to AHLA.

    By April 13, 2026
  • An image shows the rooftop pool at the Goodtime Hotel in Miami Beach, Florida.
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    Retrieved from Marriott Bonvoy on April 08, 2026
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    Highgate to cease operations, lay off staff at troubled Miami hotel

    The hospitality management company is exiting the celebrity-developed Goodtime Hotel, which is facing a $149 million foreclosure lawsuit.

    By April 8, 2026
  • A bed in a hotel room.
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    Courtesy of IHG Hotels & Resorts
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    Top hospitality industry C-suite appointments of Q1 2026

    In the first quarter, new CEOs, CFOs, COOs and more executives were named at hotel companies, including Hyatt, Sonesta and IHG Hotels & Resorts.

    By April 7, 2026
  • An image shows the U.S. Capitol building in Washington, D.C.
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    Al Drago via Getty Images
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    What are AHLA’s top 2026 policy priorities? Its chief advocacy officer explains.

    The hotel owners association is focused on improving operations for hoteliers, strengthening the hospitality labor force and boosting tourism ahead of major events, Brett Horton shares.

    By March 31, 2026
  • Inside of a guest room
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    Permission granted by AIIR
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    Hotel Tech-in: The AI-powered HVAC system cutting costs for hoteliers

    AIIR’s new heating and cooling technology can save hotels up to 30% in energy costs while improving the comfort of guest rooms.

    By March 30, 2026
  • Fans in yellow and blue cheer on their team.
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    Courtesy of FIFA Media Hub
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    US hotels won’t see ‘guaranteed surge’ from FIFA World Cup: report

    Early booking trends indicate that hotels are seeing lower-than-expected demand, with some hotels opening previously reserved booking blocks to general travelers, according to OysterLink.

    By Lara Ewen • March 26, 2026
  • A young Asian receptionist is at the front desk of a luxurious hotel talking to her African American hotel guests.
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    Getty Images
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    Hotel guests prioritize trust, loyalty rewards over cost

    Value is increasingly determined by more than just cost, as travelers prioritize dependable stays and tangible loyalty recognition, according to a new Choice Hotels survey.

    By March 26, 2026
  • The Manhattan skyline in New York City.
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    Courtesy of The Howard Hughes Corp.
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    NYC hoteliers face tax burden as operating costs rise nationwide: AHLA

    In testimony to the New York City Council, the association said tax hikes in the budget proposal for fiscal year 2027 could have negative effects on the market’s hotels and tourism.

    By March 19, 2026
  • Silhouettes of business people
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    Getty Images
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    Hospitality execs say women leaders are key despite underrepresentation

    C-suite officers from Extended Stay America and Peregrine Hospitality share how diverse hotel workforces can improve results and drive career advancement.

    By March 18, 2026
  • Rendering of a hotel pool surrounded by palm trees
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    Courtesy of Hilton
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    Curio Collection by Hilton to open first hotel in Hawaii

    The company also appointed veteran hospitality executive Jon Itoga as general manager and tasked him with leading strategy ahead of the resort's official opening in fall 2026.

    By Lara Ewen • March 12, 2026
  • People check into hotel
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    Getty Images
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    Opinion

    How hyper-personalization can elevate the hotel guest experience

    As technology transforms hospitality, one thing is clear: Data-driven personalization is no longer optional, writes Saurabh Goel, VP at Astound Digital.

    By Saurabh Goel • March 9, 2026