Bookboost, the industry-leading hospitality CRM platform, launched a new Unified Inbox powered by AI and an email ticketing system to capture all incoming guest communication,   drive powerful insights, and make processes more efficient.

Designed and co-created with first-hand insights from hoteliers, this powerful new inbox aims to help hoteliers tackle the industry's most pressing challenges in guest communication, such as dealing with too many platforms, lack of a general overview, lack of control over guest messages and too many manual tasks consuming the staff’s time. 

"Our new Unified Inbox aims to enhance staff organisation and team collaboration for hotel groups," said Willem Rabsztyn, CEO of Bookboost. “What makes our Unified Inbox a unique power tool for the industry is that it’s fueled by holistic and extensive guest data - over 300 data fields, far beyond basic details like name and email. Powered by our CRM and CDP, it enables teams to engage in truly powerful, data-driven, and personalised interactions at scale. This, combined with AI and automation and workflow functionality, elevates service while the team saves valuable time”. 

The new Unified Inbox brings new features that simplify the organisation of hotel staff and a workspace that promotes team collaboration. In addition, it introduces automation and AI to facilitate smart communication with guests and foster positive interactions.  

With the new Unified Inbox, hotel teams will have access to: 

• Complete guest profiles: For a deeper understanding of guests’ needs and expectations. The new UI seamlessly integrates guest conversations with their profiles, providing teams with a comprehensive interaction history and essential context to meet guest expectations effectively.
• Effortless team collaboration: Employees can assign messages to relevant team members, follow up on tasks, and easily search guest conversations by content or reservation number. 
• A new ticketing system:  Conversations with guests are organised by channels, making it easier for users to locate specific interactions. Each conversation is assigned a ticket with a clear lifecycle, and detailed logs provide transparency, allowing users to track progress and ensure nothing falls through the cracks.
• Automation to optimise the team’s workload: automatic escalation of messaging tickets, quick replies, and a hospitality GPT trained in the hotel’s reservation data.
• Open API for messaging: Allowing seamless integration of Bookboost’s chatbot, the user’s own or a third-party chatbot with existing workflows.

Bookboost’s mission is to foster genuine engagement between hoteliers and their guests, and the new Unified Inbox is developed specifically for that purpose. With automation and AI, hoteliers can deliver valuable information tailored to each guest's needs, ensuring a more personalised and seamless experience. 

Watch the Unified Inbox sneak peek on youtube

For more information, book a demo to learn more.