Consumer Trends: Page 8


  • Female with luggage arriving at hotel with receptionist waiting for welcoming.
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    jacoblund via Getty Images
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    Corporate travel returning at slower pace than leisure: Deloitte

    While business trip volume is up, corporate travel managers face higher hotel prices, tougher supplier negotiations and sustainability mandates.

    By Michele Laufik • May 26, 2023
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    SolStock via Getty Images
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    US hotel industry supports 8.3M jobs: AHLA

    Though total business sales supported by hotels surpassed pre-pandemic levels last year, hotels are still recouping lost jobs.

    By Michele Laufik • May 22, 2023
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    Saklakova via Getty Images
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    Travelers want to cut accommodation costs — but will pay more for flexibility

    According to a Morning Consult report, travelers are booking farther in advance and opting for vacation rentals to save money. However, they'll swing for hotels that offer free cancellations.

    By May 15, 2023
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    South_agency via Getty Images
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    Travel is a top spending category for U.S. consumers: McKinsey

    Despite some economic uncertainty, consumers continue to prioritize travel and are willing to spend more to do so.

    By Michele Laufik • May 4, 2023
  • Photo of a Hilton Honors American Express card surrounded by travel items such as a passport, map, purse, sunglasses and bag
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    Courtesy of American Express
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    American Express Q1 earnings show bump in travel spending

    Travel and entertainment​ ​spending in the first quarter of 2023 increased 39​%​ year over year​.

    By Michele Laufik • April 24, 2023
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    Dimensions via Getty Images
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    Guest satisfaction up at hotels: report

    Hyatt saw the biggest gain in customer satisfaction, while guests rated hotel amenities and food service higher than in years past, according to an American Customer Satisfaction Index report.

    By April 24, 2023
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    Prostock-Studio via Getty Images
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    Travelers want, but don’t always trust, sustainable practices at hotels

    As travelers become more environmentally conscious, they are holding hospitality organizations to a higher standard of communication and action.

    By April 20, 2023
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    Credit: GoUSA

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    Expedia Group launches ‘shoppable’ platform with inspirational travel content

    The GoUSA streaming hub “bridges the gap in travel marketing between the growing influence of streamed movies and TV on tourism and travel bookings,” according to the company.

    By Michele Laufik • April 20, 2023
  • A beachfront hotel in Cancun
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    AlexandreaDay via Getty Images
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    US travelers prioritizing hotel location over amenities: Deloitte

    The Global State of the Consumer Tracker survey also finds people are putting travel ahead of other discretionary spending as they enter the summer months.

    By Michele Laufik • April 14, 2023
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    wundervisuals via Getty Images
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    Humboldt Social’s Scotia Lodge to offer ketamine-assisted therapy retreats

    As consumers prioritize wellness, the California boutique hotel is introducing treatments aimed at addressing trauma and depression.

    By April 14, 2023
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    Retrieved from Ulum by Under Canvas on April 11, 2023
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    Under Canvas’ Ulum hotel brand opens first outdoor resort in Utah

    The hotel offers suite tents and nature-based experiences, including white water rafting and hiking, aimed at accommodating a growing number of travelers wanting to connect with the outdoors.

    By April 11, 2023
  • The interior of a hotel room with bed, desk, TV and cityscape from the windo
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    onurdongel via Getty Images
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    Traveler interest in hotel stays up from 2022: report

    Though the number of U.S. adults planning vacations has dipped slightly, those who are traveling are likely to stay in hotels, according to MMGY Travel Intelligence.

    By Michele Laufik • April 7, 2023
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    Retrieved from Google.
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    Google adds swipe function to mobile hotel browsing

    The update allows travelers to easily see inside and around a property ahead of booking.

    By April 4, 2023
  • A composite of a hotel building including EV charger and money.
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    Photo illustration: Shaun Lucas/Industry Dive; Getty Images 

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    Deep Dive

    5 trends shaping hotel strategies in 2023

    As hotels return to levels of business not seen since 2019, they are finding a new world of hospitality with rapid developments in technology, sustainability, business travel and more.

    By Mike Dunphy • April 3, 2023
  • Attendees walk around the New York Build Expo conference floor.
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    Sebastian Obando/Hotel Dive
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    NYC office, hotel sectors show signs of life

    “New York is back,” but in a way that differs from its pre-pandemic level, a presenter at this week’s New York Build conference said.

    By Sebastian Obando • March 10, 2023