Operations


  • The lobby of the hotel features a golden clock.
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    Courtesy of Hilton
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    Opinion

    How heritage hotels can balance legacy with relevance

    Hotel brands should honor their heritage, but they also need to evolve to stay relevant to modern travelers.

    By Philipp Mirow • Oct. 3, 2025
  • An exterior view of the JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, Arizona.
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    Retrieved from Marriott International.
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    The top hospitality conferences to attend in 2026

    Hospitality professionals can network, learn and do business at the industry’s biggest events of the year, which cover hotel development, investment, technology and more.

    By Oct. 1, 2025
  • The interior of The Hollywood Grande hotel in Hollywood, California.
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    Courtesy of The Hollywood Grande
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    Hyatt, Thompson Miami Beach cut ties pre-opening

    A week before its anticipated debut, the Florida hotel’s future is uncertain. The brand termination comes after Thompson Hollywood converted under Marriott last month.

    By Sept. 25, 2025
  • Silent Beacon, panic button laws
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    Spencer Platt / Staff via Getty Images
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    As workplace incidents rise, so do panic button laws

    A security CEO touts the versatility and privacy protections that can be part of an alert system.

    By Robert Freedman • Sept. 23, 2025
  • Server serving guests at a restaurant.
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    Permission granted by Toast
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    Sponsored by Toast

    The integrated advantage: how a unified payment system scales with hospitality growth

    Discover why a unified payment system is the single most valuable asset for today’s top hospitality leaders.

    Sept. 22, 2025
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts shuffles C-suite as it prepares for ‘next phase of growth’

    Ayesha Molino will succeed Corey Sanders as chief operating officer, while Gary Fritz was named chief commercial officer and president of MGM Digital.

    By Updated Sept. 19, 2025
  • Rob Mangiarelli
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    Courtesy of Atrium Hospitality
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    Atrium Hospitality names new CEO, other key executives

    The firm’s president, Rob Mangiarelli, will step into the chief executive role, while chief commercial officer Kimberly Furlong backfills his position.

    By Sept. 18, 2025
  • Two hotel workers look at a tablet together.
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    Getty Images
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    Opinion

    In an uncertain market, hoteliers should leverage factors within their control

    An economic downturn is impacting travel, but hotel industry leaders have strategies they can lean on in rocky times.

    By Deborah Friedland • Sept. 15, 2025
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    Ethan Miller via Getty Images
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    MGM Resorts COO Corey Sanders to retire

    The chief operating officer will depart later this year after holding executive roles at the Las Vegas resort operator for more than 30 years.

    By Sept. 5, 2025
  • Children look at food options on a buffet.
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    Getty Images
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    Guests ‘significantly’ less satisfied with F&B at hotels run by third-party management: report

    Per J.D. Power, guests report declines in satisfaction with food quality and facilities maintenance at hotels managed by third parties.

    By Sept. 3, 2025
  • The exterior of Hotel Genevieve in Louisville, Kentucky.
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    Permission granted by Mountain Shore Properties
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    Q&A

    How a boutique hotel owner rebranded to Hyatt following Standard deal

    Hotel Genevieve in Louisville, Kentucky, ditched its Bunkhouse roots for JdV by Hyatt, gaining distribution and loyalty perks as Hyatt fine-tunes its lifestyle growth strategy.

    By Aug. 14, 2025
  • Guests check in with the front desk in a hotel lobby
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    Getty Images
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    As hotel loyalty programs lose value, could AI come to the rescue?

    An Accenture study finds that the perceived value of loyalty schemes is dwindling among consumers. AI could help hotels turn things around.

    By Michele Laufik • Aug. 11, 2025
  • A man on a digital tablet for booking, planning and accommodation management while working at hotel front desk
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    Getty Images
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    Opinion

    Breaking down silos: Why hotels should consider data collaboration

    Data collaboration is transforming how brands anticipate and fulfill guest needs, unlocking deeper personalization and new revenue streams.

    By Frederick Stanichev • July 25, 2025
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    7 notable hospitality executive interviews from H1 2025

    In the first half of the year, Hotel Dive spoke with hospitality industry leaders from Marriott, Hyatt and more about everything from growth opportunities to successful loyalty strategies.

    By July 16, 2025
  • An image of three Marriott International executives
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    Courtesy of Marriott International
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    Marriott CFO Leeny Oberg to exit, 2 successors named

    When Oberg retires in March 2026, company veterans Jen Mason and Shawn Hill will take over as CFO and chief development officer, respectively.

    By July 15, 2025
  • A QR code is displayed on a guest room TV.
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    Courtesy of IHG Hotels & Resorts
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    Hotel room amenities, tech boost guest satisfaction: J.D. Power

    Despite record room rates, U.S. hotel guests across every segment feel they are getting a greater value for their stays, thanks in part to in-room features.

    By July 15, 2025
  • The lobby of Marriott's W Austin hotel in Austin, Texas.
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    Courtesy of Marriott International
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    Hospitality industry leaders’ top tips for navigating 2025

    In the first half of this year, pros shared advice on hotel safety, sustainability, design, customer experience and more.

    By July 14, 2025
  • A hotel guest rolls a suitcase toward a front desk.
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    Getty Images
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    HHM Hotels restructures leadership team

    The move is intended to boost “scalable growth” in the U.S. and Canada, the Philadelphia-based hospitality management firm shared.

    By July 14, 2025
  • Remington COO jumps to same role at Davidson Hospitality Group

    Jason Reader becomes chief operating officer at the competing hotel management company several months after Remington’s CEO also departed.

    By July 8, 2025
  • The Hyatt Regency Washington on Capitol Hill is seen on August 21, 2024 in Washington, DC.
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    Anna Rose Layden via Getty Images
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    Hyatt lays off 30% of US guest services and support teams

    The shift comes “in response to the evolving nature of guest inquiries,” a Hyatt spokesperson said.

    By June 23, 2025
  • U.S. Immigration and Customs Enforcement officers arrest an undocumented immigrant during a raid.
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    John Moore via Getty Images
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    Opinion

    ICE preparedness is crucial for hoteliers in 2025

    As U.S. Immigration and Customs Enforcement crackdowns spread nationwide, hotels should prioritize tools and training to create a safe environment for workers and guests alike.

    By Nikki Marín Baena • June 16, 2025
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    Getty Images
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    Sponsored by Bottle Rocket

    Using tech to close the guest experience gap

    Four ways hotels can help provide frictionless, personalized encounters guests crave.

    June 16, 2025
  • A man stands at a bar checking out.
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    Getty Images
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    How will hotel F&B fare against tariffs? CEOs weigh in.

    Food and beverage costs are slated to increase as dining and bar patron levels drop, experts, including the head of the National Restaurant Association, share.

    By June 11, 2025
  • A person pushing a cart with cleaning supplies down a hall
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    Getty Images
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    Opinion

    How tariffs, deportations are worsening the hotel labor gap

    Hotels are heading into the busy summer months critically understaffed, but there is still time to navigate around ongoing labor challenges.

    By John Dorer • June 10, 2025
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    Permission granted by SiteMinder
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    Sponsored by SiteMinder

    SiteMinder addresses channel optimization challenges for hoteliers

    SiteMinder’s Channels Plus fulfills a pressing need facing hotelier's globally around channel optimization.

    By Dean Elphick • May 19, 2025