Operations
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Opinion
How heritage hotels can balance legacy with relevance
Hotel brands should honor their heritage, but they also need to evolve to stay relevant to modern travelers.
By Philipp Mirow • Oct. 3, 2025 -
Retrieved from Marriott International.
The top hospitality conferences to attend in 2026
Hospitality professionals can network, learn and do business at the industry’s biggest events of the year, which cover hotel development, investment, technology and more.
By Jenna Graber • Oct. 1, 2025 -
Hyatt, Thompson Miami Beach cut ties pre-opening
A week before its anticipated debut, the Florida hotel’s future is uncertain. The brand termination comes after Thompson Hollywood converted under Marriott last month.
By Jenna Graber • Sept. 25, 2025 -
As workplace incidents rise, so do panic button laws
A security CEO touts the versatility and privacy protections that can be part of an alert system.
By Robert Freedman • Sept. 23, 2025 -
Sponsored by Toast
The integrated advantage: how a unified payment system scales with hospitality growth
Discover why a unified payment system is the single most valuable asset for today’s top hospitality leaders.
Sept. 22, 2025 -
MGM Resorts shuffles C-suite as it prepares for ‘next phase of growth’
Ayesha Molino will succeed Corey Sanders as chief operating officer, while Gary Fritz was named chief commercial officer and president of MGM Digital.
By Jenna Graber • Updated Sept. 19, 2025 -
Atrium Hospitality names new CEO, other key executives
The firm’s president, Rob Mangiarelli, will step into the chief executive role, while chief commercial officer Kimberly Furlong backfills his position.
By Jenna Graber • Sept. 18, 2025 -
Opinion
In an uncertain market, hoteliers should leverage factors within their control
An economic downturn is impacting travel, but hotel industry leaders have strategies they can lean on in rocky times.
By Deborah Friedland • Sept. 15, 2025 -
MGM Resorts COO Corey Sanders to retire
The chief operating officer will depart later this year after holding executive roles at the Las Vegas resort operator for more than 30 years.
By Jenna Graber • Sept. 5, 2025 -
Guests ‘significantly’ less satisfied with F&B at hotels run by third-party management: report
Per J.D. Power, guests report declines in satisfaction with food quality and facilities maintenance at hotels managed by third parties.
By Noelle Mateer • Sept. 3, 2025 -
Q&A
How a boutique hotel owner rebranded to Hyatt following Standard deal
Hotel Genevieve in Louisville, Kentucky, ditched its Bunkhouse roots for JdV by Hyatt, gaining distribution and loyalty perks as Hyatt fine-tunes its lifestyle growth strategy.
By Jenna Graber • Aug. 14, 2025 -
As hotel loyalty programs lose value, could AI come to the rescue?
An Accenture study finds that the perceived value of loyalty schemes is dwindling among consumers. AI could help hotels turn things around.
By Michele Laufik • Aug. 11, 2025 -
Opinion
Breaking down silos: Why hotels should consider data collaboration
Data collaboration is transforming how brands anticipate and fulfill guest needs, unlocking deeper personalization and new revenue streams.
By Frederick Stanichev • July 25, 2025 -
7 notable hospitality executive interviews from H1 2025
In the first half of the year, Hotel Dive spoke with hospitality industry leaders from Marriott, Hyatt and more about everything from growth opportunities to successful loyalty strategies.
By Noelle Mateer • July 16, 2025 -
Marriott CFO Leeny Oberg to exit, 2 successors named
When Oberg retires in March 2026, company veterans Jen Mason and Shawn Hill will take over as CFO and chief development officer, respectively.
By Jenna Graber • July 15, 2025 -
Hotel room amenities, tech boost guest satisfaction: J.D. Power
Despite record room rates, U.S. hotel guests across every segment feel they are getting a greater value for their stays, thanks in part to in-room features.
By Jenna Graber • July 15, 2025 -
Hospitality industry leaders’ top tips for navigating 2025
In the first half of this year, pros shared advice on hotel safety, sustainability, design, customer experience and more.
By Jenna Graber • July 14, 2025 -
HHM Hotels restructures leadership team
The move is intended to boost “scalable growth” in the U.S. and Canada, the Philadelphia-based hospitality management firm shared.
By Noelle Mateer • July 14, 2025 -
Retrieved from Margaritaville Hotels & Resorts.
Remington COO jumps to same role at Davidson Hospitality Group
Jason Reader becomes chief operating officer at the competing hotel management company several months after Remington’s CEO also departed.
By Jenna Graber • July 8, 2025 -
Hyatt lays off 30% of US guest services and support teams
The shift comes “in response to the evolving nature of guest inquiries,” a Hyatt spokesperson said.
By Jenna Graber • June 23, 2025 -
Opinion
ICE preparedness is crucial for hoteliers in 2025
As U.S. Immigration and Customs Enforcement crackdowns spread nationwide, hotels should prioritize tools and training to create a safe environment for workers and guests alike.
By Nikki Marín Baena • June 16, 2025 -
Sponsored by Bottle Rocket
Using tech to close the guest experience gap
Four ways hotels can help provide frictionless, personalized encounters guests crave.
June 16, 2025 -
How will hotel F&B fare against tariffs? CEOs weigh in.
Food and beverage costs are slated to increase as dining and bar patron levels drop, experts, including the head of the National Restaurant Association, share.
By Jenna Graber • June 11, 2025 -
Opinion
How tariffs, deportations are worsening the hotel labor gap
Hotels are heading into the busy summer months critically understaffed, but there is still time to navigate around ongoing labor challenges.
By John Dorer • June 10, 2025 -
Sponsored by SiteMinder
SiteMinder addresses channel optimization challenges for hoteliers
SiteMinder’s Channels Plus fulfills a pressing need facing hotelier's globally around channel optimization.
By Dean Elphick • May 19, 2025