Operations
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Hilton, American Express to offer 20,000 free hotel rooms amid wildfires
Hilton is working with Los Angeles nonprofit 211 LA to coordinate the distribution of rooms and is asking Hilton Honors members to consider donating loyalty points to support nonprofit work.
By Noelle Mateer • Jan. 17, 2025 -
How hotels are responding to the Los Angeles wildfires
As hotels provide shelter for evacuees, the wildfires spreading across California could impact their business for months to come.
By Noelle Mateer • Jan. 10, 2025 -
Top advice for hospitality industry leaders in 2025
Execs across the hotel sector share tips on how to optimize loyalty, cater to changing traveler demand, attract and retain workers, and more.
By Jenna Walters • Jan. 9, 2025 -
KSL Resorts rebrands to Peregrine Hospitality
The move is intended to allow the hotel management firm to expand its platform as it grows across all hospitality asset classes, CEO Greg Kennealey said.
By Noelle Mateer • Jan. 8, 2025 -
Coury Hospitality appoints COO to president
Andrew Casperson will head the Dallas-based hospitality management company, driving its strategic growth in the lifestyle hotel segment.
By Jenna Walters • Jan. 7, 2025 -
Deep Dive
6 hospitality industry trends to watch in 2025
Hotels will cater to multigenerational families, large groups, tech-savvy wellness travelers and cultural explorers as hotel investment and renovations ramp up.
By Noelle Mateer , Jenna Walters • Jan. 6, 2025 -
Hotel Tech-in: The water filtration system reducing plastic waste
The L7 Chicago by Lotte hotel fitted each guest room sink with a water filtration system to meet guest demand for wellness-focused and sustainable offerings.
By Jenna Walters • Dec. 19, 2024 -
The top 12 hotel industry CEO appointments of 2024
Aimbridge Hospitality, the American Hotel & Lodging Association and Auberge Resorts are among the hospitality companies that tapped new leaders this year.
By Jenna Walters • Dec. 16, 2024 -
10 notable hospitality executive interviews from 2024
Throughout the year, experts from IHG, Hyatt, Accor and more talked development, sustainability and travel trends, sharing what drove hotel industry growth throughout the year.
By Jenna Walters • Dec. 10, 2024 -
How hotels can prepare for security incidents
Following last week’s shooting of UnitedHealthcare CEO Brian Thompson outside a Hilton, experts reflect on hotels’ role as a backdrop for criminal activity — and how hoteliers can prepare for unlikely scenarios.
By Noelle Mateer • Dec. 9, 2024 -
Resorts World Las Vegas names CEO, forms board of directors
The operator tapped Alex Dixon as CEO and other industry veterans for the board to “strengthen its leadership” amid financial and legal troubles.
By Jenna Walters • Dec. 6, 2024 -
MGM Resorts names chief content, hospitality and development officer
The resort operator promoted Ari Kastrati to the role, in which he will oversee global design and development and sports and entertainment partnerships.
By Jenna Walters • Dec. 5, 2024 -
Hotel Tech-in: An ROI calculator for green renovations
Hotels often need to make a business case for retrofits and renovations that would reduce their emissions. Schneider Electric designed a calculator to make it easier for them to do that.
By Noelle Mateer • Nov. 26, 2024 -
Driftwood Hospitality Management appoints execs to specialized leadership roles
The hotel management company appointed a chief operating officer, a chief strategy officer and a vice president of operations following the creation of specialized divisions.
By Noelle Mateer • Nov. 22, 2024 -
Marriott lays off workers amid larger organizational restructuring
Marriott cut 833 employees, which online forum users say “decimated” select departments, amid a companywide process to enhance efficiency.
By Jenna Walters • Nov. 15, 2024 -
Peachtree partners with Group 10 for Detroit-area hotel management
The agreement adds 14 Marriott, Hilton and IHG properties to Peachtree Group’s portfolio of third-party-managed hotels.
By Noelle Mateer • Nov. 7, 2024 -
Top travel, development trends that drove hotel companies’ Q3 results
In the third quarter of 2024, companies posted RevPAR increases driven by group business and pipeline growth bolstered by demand for conversions.
By Jenna Walters • Nov. 6, 2024 -
PM Hotel Group, Sightline Hospitality merge
The strategic merger adds 22 open or soon-to-open properties to PM’s portfolio and deepens the company’s lifestyle and experiential travel offerings.
By Noelle Mateer • Nov. 6, 2024 -
Wynn’s Las Vegas operating revenues down, despite ‘healthy’ luxury demand
Demand from high-end consumers in Las Vegas drove solid non-gaming performance in the third quarter, which had “very tough year-over-year comps,” per CEO Craig Billings.
By Jenna Walters • Nov. 5, 2024 -
Choice Hotels pipeline reaches record high in Q3
The company’s system size also grew year over year in the quarter, driven by conversions and upscale openings for its Radisson Americas portfolio.
By Jenna Walters • Nov. 4, 2024 -
Top hospitality industry takeaways from 2024’s Lodging Conference
At the annual event in Phoenix, hotel industry leaders shared the opportunities and challenges facing the sector and forecasted what will drive hospitality growth in 2025.
By Jenna Walters • Oct. 31, 2024 -
Despite Q3 declines, Caesars optimistic about Las Vegas group business
The operator also expects its recently opened $435 million New Orleans resort to drive results for its regional segment, according to CEO Tom Reeg.
By Jenna Walters • Oct. 30, 2024 -
Hotel Tech-in: The massage robots joining luxury hotel spas
Aescape is making massages more accessible, and scheduling more flexible, for wellness-minded travelers — even in properties with fully staffed spas.
By Noelle Mateer • Oct. 30, 2024 -
Opinion
How to harness data to create personalized hotel stays
Data-driven insights can help hotels anticipate guests' needs to create unique and memorable stays.
By Adam Ortman • Oct. 25, 2024 -
Safe Hotels Act passed by New York City Council
The controversial legislation — condemned by national hotel owners associations, but applauded by local unions — requires hotels to have a license to operate in NYC.
By Jenna Walters • Oct. 23, 2024