Operations


  • The entrance to a hotel.
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    Courtesy of Crescent Hotels & Resorts
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    Crescent Hotels & Resorts names Elie Khoury chief operating officer

    The 30-year hospitality operations veteran joins the Virginia-based management company from Preston Hollow Community Capital, where he managed hotel assets.

    By March 20, 2025
  • Hotel Equities affiliate The Hotel Group and local Hogback Development Company will develop a Marriott StudioRes hotel in Moses Lake, Washington.
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    Courtesy of Hotel Equities
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    Hotel Equities adds Pinnacle Hotel Group properties to management portfolio

    The hotel owner, operator and developer announced a strategic partnership with Pinnacle to strengthen both companies’ growth efforts.

    By March 20, 2025
  • The lobby of a hotel features couches and overhead lamps.
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    Retrieved from Aloft San Francisco Airport on March 20, 2025
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    Davidson Hospitality Group names CFO, other leaders

    Harris White, who joins the hospitality management firm from Virgin Hotels, is one of several appointments intended to “propel” growth for Davidson.

    By March 20, 2025
  • Double doors open into the bedroom of a hotel suite.
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    onurdongel via Getty Images
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    Opinion

    How luxury suites are evolving as revenue drivers

    In the past, high-end hotel suites were often empty. Now, they’re a key part of the revenue manager’s toolkit.

    By Robert Walters • March 13, 2025
  • President Donald Trump speaks during a cabinet meeting at the White House on Feb. 26, 2025.
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    Andrew Harnik via Getty Images
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    How are C-suites reacting to Trump’s DEI orders?

    Most are in a holding pattern, a Littler survey showed — but certain initiatives may be on the chopping block.

    By Kathryn Moody • March 5, 2025
  • The exterior of Resorts World Las Vegas along the Las Vegas Strip.
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    Courtesy of Resorts World Las Vegas
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    Q&A

    CEO Alex Dixon opens up about future of Resorts World Las Vegas

    Dixon, who took over at the helm of the challenged resort in January, shares his plans to drive growth through unique experiences and untapped development opportunities.

    By Feb. 28, 2025
  • An image of a hotel front desk with staff blurred in background
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    davit85 via Getty Images
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    Hotels offering higher wages still short-staffed: report

    Providing higher pay, in part, enhanced hotel employee numbers compared to last spring, according to AHLA, though challenges persist.

    By Feb. 25, 2025
  • A front desk staffer answers the phone.
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    DragonImages via Getty Images
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    Hotel Tech-in: The AI agent fielding front desk calls

    Canary Technologies’ AI Voice platform can answer guest calls, reply to questions and make or cancel bookings.

    By Feb. 21, 2025
  • The exterior of Resorts World Las Vegas along the Las Vegas Strip.
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    Courtesy of Resorts World Las Vegas
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    Resorts World Las Vegas names COO, CFO

    Carlos Castro will lead the Strip resort’s financial strategy, operations and long-term growth following recent regulatory and financial woes.

    By Feb. 21, 2025
  • A FEMA sign in Los Angeles.
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    Mario Tama via Getty Images
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    Hospitality workers’ hours rose in wake of LA wildfires: report

    Leisure and hospitality workers in the region bucked the trend of lost hours as the industry played a key role in recovery efforts, according to ADP.

    By Feb. 19, 2025
  • A person pushing a cart with cleaning supplies down a hall
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    freemixer via Getty Images
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    US hotel profits grew in 2024, despite rising labor costs

    Top U.S. markets saw increased gross operating profits per available room last year, though higher operating expenses limited growth, per CoStar.

    By Feb. 19, 2025
  • A mockup of Schneider Electric's SpaceLogic controller.
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    Courtesy of Schneider Electric
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    Schneider Electric unveils all-in-one HVAC room controller

    The new device, which boasts AI-driven HVAC optimization capabilities that can help drive energy and emissions reductions, is “an ideal solution” for hotels, the company says.

    By Joe Burns • Feb. 18, 2025
  • Exterior of building with Marriott logo
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    Brandon Bell via Getty Images
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    Marriott posts RevPAR, rooms growth amid strong travel demand

    CEO Anthony Capuano said he is “incredibly optimistic” about the future, as Marriott gears up for continued travel momentum and anticipated pipeline generation.

    By Feb. 11, 2025
  • Hotel maid bringing clean towels and other supplies to hotel room.
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    hedgehog94 / Shutterstock

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    Sponsored by PeopleReady

    Filling the gaps: 4 ways an app can transform temporary staffing for hospitality businesses

    Finding staff in the hospitality industry can feel like playing a high-stakes game of hide-and-seek.

    Feb. 10, 2025
  • A blue bed in a hotel room.
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    Courtesy of SH Hotels & Resorts
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    Hotel industry forecast 2025: development, labor, F&B and more

    Leaders in the hospitality industry shared with Hotel Dive what trends will impact hotels this year, discussing changes in everything from the regulatory environment to traveler preferences.

    By , Jan. 31, 2025
  • Travelers check into a hotel.
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    Anchiy via Getty Images
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    Opinion

    How a guest-centric focus can unlock hotel revenue opportunities

    Personalization can help hotels increase revenue, strengthen guest loyalty and sustain competitive advantage, Agilysys’ Matthew Prosser shares.

    By Matthew Prosser • Jan. 24, 2025
  • An aerial shot of fire damage in Los Angeles.
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    Mario Tama via Getty Images
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    Hilton, American Express to offer 20,000 free hotel rooms amid wildfires

    Hilton is working with Los Angeles nonprofit 211 LA to coordinate the distribution of rooms and is asking Hilton Honors members to consider donating loyalty points to support nonprofit work.

    By Jan. 17, 2025
  • A helicopter sprays wildfires.
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    Mario Tama via Getty Images
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    How hotels are responding to the Los Angeles wildfires

    As hotels provide shelter for evacuees, the wildfires spreading across California could impact their business for months to come.

    By Jan. 10, 2025
  • Business travelers walk through hotel lobby carrying luggage.
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    Kobus Louw via Getty Images
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    Top advice for hospitality industry leaders in 2025

    Execs across the hotel sector share tips on how to optimize loyalty, cater to changing traveler demand, attract and retain workers, and more.

    By Jan. 9, 2025
  • Chairs on a hotel room balcony.
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    Courtesy of Peregrine Hospitality
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    KSL Resorts rebrands to Peregrine Hospitality

    The move is intended to allow the hotel management firm to expand its platform as it grows across all hospitality asset classes, CEO Greg Kennealey said.

    By Jan. 8, 2025
  • Coury Hospitality appointed Andrew Casperson as president.
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    Courtesy of Maverick Creative
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    Coury Hospitality appoints COO to president

    Andrew Casperson will head the Dallas-based hospitality management company, driving its strategic growth in the lifestyle hotel segment.

    By Jan. 7, 2025
  • A person checks in at a hotel desk.
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    RichLegg via Getty Images
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    Deep Dive

    6 hospitality industry trends to watch in 2025

    Hotels will cater to multigenerational families, large groups, tech-savvy wellness travelers and cultural explorers as hotel investment and renovations ramp up.

    By , Jan. 6, 2025
  • A sign at the L7 Chicago by Lotte hotel instructs guests that faucet water is filtered.
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    Permission granted by Christian Scillian, KLPR
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    Hotel Tech-in: The water filtration system reducing plastic waste

    The L7 Chicago by Lotte hotel fitted each guest room sink with a water filtration system to meet guest demand for wellness-focused and sustainable offerings.

    By Dec. 19, 2024
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    opolja via Getty Images
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    The top 12 hotel industry CEO appointments of 2024

    Aimbridge Hospitality, the American Hotel & Lodging Association and Auberge Resorts are among the hospitality companies that tapped new leaders this year.

    By Dec. 16, 2024
  • Stock image of hotel room
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    onurdongel via Getty Images
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    10 notable hospitality executive interviews from 2024

    Throughout the year, experts from IHG, Hyatt, Accor and more talked development, sustainability and travel trends, sharing what drove hotel industry growth throughout the year.

    By Dec. 10, 2024