Technology
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Column
Rude awakening as AWS outage disrupts IoT-enabled beds
When the global cloud platform went down earlier this week, it wreaked havoc on beds that rely on internet connectivity. Hotels in Los Angeles and New York use the technology.
By Robert Freedman • Oct. 24, 2025 -
"Misterwives - The Scrapbook Tour / Columbus, OH - LC Pavilion" by Kristopher Perez is licensed under CC BY 2.0
Wyndham debuts subscription program in latest loyalty play
The $95 per year Wyndham Rewards Insider platform offers cost savings “across nearly every aspect of travel,” including entertainment, via a new collaboration with Ticketmaster.
By Jenna Graber • Oct. 22, 2025 -
Opinion
5 hotel marketing tips for crafting attractive offers and experiences
Highlighting unique, local experiences can help properties stand out from the crowd, writes Andrew O'Neall of Whereo.
By Andrew O’Neall • Oct. 21, 2025 -
Top 4 hotel trends from 2025’s Lodging Conference
At the event, hospitality executives discussed tariff and economic challenges as well as opportunities in the lifestyle segment and with artificial intelligence.
By Jenna Graber • Oct. 16, 2025 -
Opinion
How hotels are solving turnover with a focus on retention
The best hospitality brands aren’t just upgrading systems, they’re upgrading people, writes Craig Maloney, CEO of InStride.
By Craig Maloney • Oct. 14, 2025 -
A pulse check on US hotel performance in a challenged economy
At the 2025 Lodging Conference, executives and economists shared “a tale of two industries,” where economic turmoil affects different hotel consumer groups in starkly different ways.
By Jenna Graber • Oct. 9, 2025 -
Generative AI tools not yet ready for ‘prime time’ in travel
Although more travelers are using gen AI and social media to plan trips, there’s still “a lot of work to do to harness” these tools, per a recent Amadeus study.
By Keith Loria • Oct. 2, 2025 -
Retrieved from Marriott International.
The top hospitality conferences to attend in 2026
Hospitality professionals can network, learn and do business at the industry’s biggest events of the year, which cover hotel development, investment, technology and more.
By Jenna Graber • Oct. 1, 2025 -
Hotel Tech-in: The future of digital check-in technologies
Contactless solutions are an effective way to streamline the check-in process — if implemented properly, according to Branigan Mulcahy, CEO of guest experience platform Virdee.
By Noelle Mateer • Sept. 30, 2025 -
Expedia teams with Albertsons to link travel bookings with grocery savings
The grocer added a feature to its loyalty program that lets people earn cash back when they arrange airfare, hotel stays, car rentals and vacation packages.
By Sam Silverstein • Sept. 24, 2025 -
Sponsored by Toast
The integrated advantage: how a unified payment system scales with hospitality growth
Discover why a unified payment system is the single most valuable asset for today’s top hospitality leaders.
Sept. 22, 2025 -
MGM Resorts shuffles C-suite as it prepares for ‘next phase of growth’
Ayesha Molino will succeed Corey Sanders as chief operating officer, while Gary Fritz was named chief commercial officer and president of MGM Digital.
By Jenna Graber • Updated Sept. 19, 2025 -
American Express wants to simplify travel planning for its cardholders
The Amex Travel App is designed to help travelers book hotels, flights and transportation.
By Bryan Wassel • Sept. 16, 2025 -
AI agents will be ‘gatekeepers of loyalty’ in hospitality: study
The rise of artificial intelligence-powered agents could shift customer loyalty toward algorithms, not hotel brands, according to researchers at Florida Atlantic University.
By Noelle Mateer • Sept. 16, 2025 -
Marriott checks out AI agents amid technology transformation
The hotel company is in the midst of a multiyear digital and technology transformation plan, according to Global Chief Information Officer Naveen Manga.
By Lindsey Wilkinson • Sept. 11, 2025 -
AI, luxury travel set to catalyze global hospitality M&A: report
Amid a complex deal environment, investors will focus on technology that enhances guest experiences and on opportunities in the growing luxury segment, according to KPMG.
By Jenna Graber • Sept. 5, 2025 -
Choice Hotels taps McDonald’s exec as chief commercial officer
Joshua Sloser, also a former Hilton vice president, fills the role left vacant by Robert McDowell earlier this year.
By Jenna Graber • Sept. 2, 2025 -
Hotel Tech-in: Marriott takes holistic wellness high-tech across luxury portfolio
Massage robots, virtual reality meditation and red-light therapy are among the technology-driven wellness treatments the hotel company is offering.
By Jenna Graber • Aug. 28, 2025 -
Hyatt’s latest loyalty play bets on experiences, ancillaries
The hotel company will integrate Way’s technology to improve the guest journey for World of Hyatt members and scale its experiential strategy.
By Jenna Graber • Aug. 26, 2025 -
Q&A
Travel Tech Association CEO talks major tourism events, hotel legislation
Laura Chadwick shares how the org is adjusting to a new administration in Washington and why she’s optimistic about the Hotel Fees Transparency Act.
By Noelle Mateer • Aug. 21, 2025 -
Price lures hotel guests, but CX keeps customers coming back
As more customers shop around, hoteliers need to offer great experiences across channels to keep travelers coming back, Qualtrics says.
By Kristen Doerer • Aug. 21, 2025 -
Opinion
Why hotels should adopt a local-first approach
As international tourism numbers slump this year, hotel owners should aim to attract regional guests with dynamic technology and curated experiences.
By Jamey King • Aug. 15, 2025 -
Q&A
How a boutique hotel owner rebranded to Hyatt following Standard deal
Hotel Genevieve in Louisville, Kentucky, ditched its Bunkhouse roots for JdV by Hyatt, gaining distribution and loyalty perks as Hyatt fine-tunes its lifestyle growth strategy.
By Jenna Graber • Aug. 14, 2025 -
Retrieved from @amaya/TikTok on August 11, 2025
ColumnSociable: TikTok launches simplified affiliate program for hotel promotions
Called “TikTok Go,” the program lets creators tag their location to earn commissions.
By Andrew Hutchinson • Aug. 13, 2025 -
As hotel loyalty programs lose value, could AI come to the rescue?
An Accenture study finds that the perceived value of loyalty schemes is dwindling among consumers. AI could help hotels turn things around.
By Michele Laufik • Aug. 11, 2025