Generative AI tools not yet ready for ‘prime time’ in travel

Although more travelers are using gen AI and social media to plan trips, there’s still “a lot of work to do to harness” these tools, per a recent Amadeus study.

By Keith Loria • Oct. 2, 2025

The top hospitality conferences to attend in 2026

Hospitality professionals can network, learn and do business at the industry’s biggest events of the year, which cover hotel development, investment, technology and more.

By Jenna Graber • Oct. 1, 2025

Hotel Tech-in: The future of digital check-in technologies

Contactless solutions are an effective way to streamline the check-in process — if implemented properly, according to Branigan Mulcahy, CEO of guest experience platform Virdee.

By Noelle Mateer • Sept. 30, 2025

Expedia teams with Albertsons to link travel bookings with grocery savings

The grocer added a feature to its loyalty program that lets people earn cash back when they arrange airfare, hotel stays, car rentals and vacation packages.

By Sam Silverstein • Sept. 24, 2025

The integrated advantage: how a unified payment system scales with hospitality growth

Discover why a unified payment system is the single most valuable asset for today’s top hospitality leaders.

Sept. 22, 2025

MGM Resorts shuffles C-suite as it prepares for ‘next phase of growth’

Ayesha Molino will succeed Corey Sanders as chief operating officer, while Gary Fritz was named chief commercial officer and president of MGM Digital.

By Jenna Graber • Updated Sept. 19, 2025

American Express wants to simplify travel planning for its cardholders

The Amex Travel App is designed to help travelers book hotels, flights and transportation.

By Bryan Wassel • Sept. 16, 2025

AI agents will be ‘gatekeepers of loyalty’ in hospitality: study

The rise of artificial intelligence-powered agents could shift customer loyalty toward algorithms, not hotel brands, according to researchers at Florida Atlantic University.

By Noelle Mateer • Sept. 16, 2025

Marriott checks out AI agents amid technology transformation

The hotel company is in the midst of a multiyear digital and technology transformation plan, according to Global Chief Information Officer Naveen Manga.

By Lindsey Wilkinson • Sept. 11, 2025

AI, luxury travel set to catalyze global hospitality M&A: report

Amid a complex deal environment, investors will focus on technology that enhances guest experiences and on opportunities in the growing luxury segment, according to KPMG.

By Jenna Graber • Sept. 5, 2025

Choice Hotels taps McDonald’s exec as chief commercial officer

Joshua Sloser, also a former Hilton vice president, fills the role left vacant by Robert McDowell earlier this year.

By Jenna Graber • Sept. 2, 2025

Hotel Tech-in: Marriott takes holistic wellness high-tech across luxury portfolio

Massage robots, virtual reality meditation and red-light therapy are among the technology-driven wellness treatments the hotel company is offering.

By Jenna Graber • Aug. 28, 2025

Hyatt’s latest loyalty play bets on experiences, ancillaries

The hotel company will integrate Way’s technology to improve the guest journey for World of Hyatt members and scale its experiential strategy.

By Jenna Graber • Aug. 26, 2025

Travel Tech Association CEO talks major tourism events, hotel legislation

Laura Chadwick shares how the org is adjusting to a new administration in Washington and why she’s optimistic about the Hotel Fees Transparency Act.

By Noelle Mateer • Aug. 21, 2025

Price lures hotel guests, but CX keeps customers coming back

As more customers shop around, hoteliers need to offer great experiences across channels to keep travelers coming back, Qualtrics says.

By Kristen Doerer • Aug. 21, 2025

Why hotels should adopt a local-first approach

As international tourism numbers slump this year, hotel owners should aim to attract regional guests with dynamic technology and curated experiences.

By Jamey King • Aug. 15, 2025

How a boutique hotel owner rebranded to Hyatt following Standard deal

Hotel Genevieve in Louisville, Kentucky, ditched its Bunkhouse roots for JdV by Hyatt, gaining distribution and loyalty perks as Hyatt fine-tunes its lifestyle growth strategy.

By Jenna Graber • Aug. 14, 2025

Sociable: TikTok launches simplified affiliate program for hotel promotions

Called “TikTok Go,” the program lets creators tag their location to earn commissions.

By Andrew Hutchinson • Aug. 13, 2025

As hotel loyalty programs lose value, could AI come to the rescue?

An Accenture study finds that the perceived value of loyalty schemes is dwindling among consumers. AI could help hotels turn things around.

By Michele Laufik • Aug. 11, 2025

Hotel Tech-in: Event mapping goes 3D

Cvent hopes to change how event planners preview hotel venues. Its acquisition of Prismm may help.

By Noelle Mateer • July 30, 2025

Breaking down silos: Why hotels should consider data collaboration

Data collaboration is transforming how brands anticipate and fulfill guest needs, unlocking deeper personalization and new revenue streams.

By Frederick Stanichev • July 25, 2025

Wyndham, Grubhub partner on food delivery to 6K hotels

Through the collaboration, guests staying across Wyndham’s entire U.S. portfolio will have access to online ordering and added perks like free delivery.

By Jenna Graber • July 18, 2025

7 notable hospitality executive interviews from H1 2025

In the first half of the year, Hotel Dive spoke with hospitality industry leaders from Marriott, Hyatt and more about everything from growth opportunities to successful loyalty strategies.

By Noelle Mateer • July 16, 2025

Hotel room amenities, tech boost guest satisfaction: J.D. Power

Despite record room rates, U.S. hotel guests across every segment feel they are getting a greater value for their stays, thanks in part to in-room features.

By Jenna Graber • July 15, 2025

Hospitality industry leaders’ top tips for navigating 2025

In the first half of this year, pros shared advice on hotel safety, sustainability, design, customer experience and more.

By Jenna Graber • July 14, 2025