Technology
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Opinion
How to harness data to create personalized hotel stays
Data-driven insights can help hotels anticipate guests' needs to create unique and memorable stays.
By Adam Ortman • Oct. 25, 2024 -
Q&A
What’s the future of extended stay? Choice Hotels leader weighs in
As Choice opens its 500th extended stay property, VP Matt McElhare shares what markets and segments are poised for future growth and how leveraging technology will set brands apart.
By Jenna Walters • Oct. 23, 2024 -
Former Knowland CEO Jeff Bzdawka joins Hapi as president
The 30-year industry veteran takes the hospitality data leadership role following Knowland’s acquisition by Cendyn earlier this month.
By Jenna Walters • Oct. 17, 2024 -
Top hospitality trends from 2024’s Lodging Conference
Hotel investment is on the rise, guests are craving experiential stays more than ever and extended stay is still top of mind, but labor and tech challenges linger.
By Jenna Walters • Oct. 14, 2024 -
Marriott beats robocallers in court
A telemarketer and a timeshare resort owe the hotel company $8 million in damages for using Marriott trademarks to persuade consumers to buy vacations and timeshares.
By Noelle Mateer • Oct. 7, 2024 -
Cendyn acquires Knowland in hospitality tech tie-up
With Knowland’s meetings and events data, Cendyn aims to drive group bookings.
By Noelle Mateer • Oct. 2, 2024 -
BWH Hotels names former retail industry exec chief technology officer
Reporting to CEO Larry Cuculic, Bill Ryan will oversee the hospitality company’s technology management team, guiding its digital strategy and transformation.
By Jenna Walters • Oct. 2, 2024 -
Top hospitality conferences to attend in 2025
Learn more about the future of the hospitality industry — from hotel marketing strategies to construction financing to staffing solutions — at these can't-miss events for hotel leaders.
By Noelle Mateer • Oct. 1, 2024 -
Opinion
How overcoming fragmented tech stacks can better personalize guest experiences
Many hoteliers are failing to deliver real-time personalization at scale, not because they lack the desire, but because they misunderstand APIs.
By Rodrigo Jimenez • Sept. 30, 2024 -
Hotel Tech-in: The sensors alerting hotel staff of cleanliness issues
Hygiene IQ’s sensor technology allows travelers to alert housekeeping staff of their needs, helping hoteliers improve the guest experience.
By Noelle Mateer • Sept. 30, 2024 -
Mews lands $100M to fuel M&A strategy
Already a unicorn, the hospitality technology provider says the latest capital raise will allow it to “take bigger bets” as it plots expansion.
By Noelle Mateer • Sept. 26, 2024 -
What’s next for OYO and G6 Hospitality?
The Indian hospitality company bet big on U.S. budget hotels with its $525 million Motel 6 buy. Experts say it could be a new chapter for the tech provider.
By Noelle Mateer • Sept. 25, 2024 -
OYO to purchase Motel 6 brand for $525M
The India-based hospitality tech company expands its U.S. presence by acquiring G6 Hospitality from Blackstone.
By Noelle Mateer • Sept. 23, 2024 -
Q&A
Head of reservation platform Tock on untapped potential in hotel experiential space
Matthew Tucker shares why Tock, typically used for restaurant reservations, is investing in a hospitality platform that helps hotels drive revenue via experiences.
By Jenna Walters • Sept. 20, 2024 -
Sponsored by ZS
Navigating the future of business travel via an evolving B2B transient tech ecosystem
Companies that embrace innovation and collaboration position themselves as leaders in meeting customer needs.
By Satvika Ananthanarayan, Brandon Rufer and Kelly McGuire • Sept. 9, 2024 -
Hotel Tech-in: Bringing energy optimization to mid-market hotels
Previously only available to luxury and full-service properties, Honeywell’s energy automation tech can now help hotel operators in select-service segments reduce their carbon footprint.
By Noelle Mateer • Aug. 29, 2024 -
Blackstone, AAHOA invest in hotel tech provider M3
The funds — partially from AAHOA’s first-ever strategic investment — will “accelerate growth” for the hospitality accounting technology through product expansion and support of its adoption.
By Noelle Mateer • Aug. 19, 2024 -
Choice Hotels taps creative, digital agencies for ‘next level’ marketing play
Along with new partners Dentsu X and 72andSunny, Choice sets up strategy for the remainder of 2024 and plots a 2025 campaign, in addition to loyalty enhancements.
By Jenna Walters • Aug. 14, 2024 -
Opinion
How hotels can play a part in the EV revolution
Installing EV chargers not only enhances the guest experience, but it can also position a hotel as a forward-thinking, environmentally friendly establishment.
By Aatish Patel • Aug. 14, 2024 -
Sponsored by Checkr
AI in action: How technology is revolutionizing hospitality hiring
Four essential recruitment tasks that AI can help your hospitality hiring team handle more efficiently.
Aug. 5, 2024 -
Q&A
Accor exec talks new council ‘shaping the future of corporate travel’
Chief Sales Officer Sophie Hulgard discusses the priorities of Accor’s newly formed Global Leadership Council, including traveler well-being, sustainability and cost optimization.
By Noelle Mateer • July 30, 2024 -
Hotel Tech-in: The air filter technology fighting unwanted smells
Many hotels fight unwanted odors with fragrances, but that’s only “masking a problem,” according to Greentech Environmental’s Blake Bobosky.
By Noelle Mateer • July 26, 2024 -
Opinion
How hoteliers can leverage their tech stacks during the busy travel season
From loyalty programs to strategic marketing, the effective use of technology can improve the guest experience and optimize hotel revenue.
By Mo Chaar • July 25, 2024 -
Marriott unveils digital tools to ease business travel planning, booking
Business Access by Marriott Bonvoy was designed to simplify the travel management process for small- to medium-sized businesses, which report frustrations with current platforms.
By Jenna Walters • July 9, 2024 -
Sponsored by ZS
Hospitality leaders: Let’s get back to the future
It’s time to rise and shine with blue-sky thinking that fuels innovation and growth for hotels.
By Kelly McGuire and Nick Sutherland • July 8, 2024