Marriott’s Renaissance Hotels debuts AI-powered ‘virtual concierge’

The hotel brand is the latest to adopt AI-assisted technology in a bid to personalize the guest experience.

By Jenna Walters • Dec. 7, 2023

MGM Resorts CFO expects insurance to cover cyberattack costs

The Las Vegas-based casino and resort operator has pegged the costs of the September cyberattack that temporarily crippled operations at about $100 million.

By Suman Bhattacharyya • Dec. 1, 2023

Hotel Tech-in: Purifying hotel room air for wellness travelers

Pure Wellness’ hypoallergenic rooms have long been popular among allergy sufferers. Now, the company’s allergy-fighting tech is gaining ground among a new group of travelers: wellness enthusiasts.

By Noelle Mateer • Nov. 30, 2023

How rethinking hotel housekeeping can help address the worker shortage

Hoteliers can better attract and retain staff by leveraging technology, offering job flexibility, building career pathways and hiring more broadly.

By John Dorer and David Yurkofsky • Nov. 27, 2023

Tech adoption, profit optimization among top hospitality trends for 2024: report

Hotel leaders will focus on optimizing profit, not just revenue, in the new year, according to a recent IDeaS survey.

By Michele Laufik • Nov. 27, 2023

‘Hospitality is back’: What travelers want from hotels this holiday season

In 2023, holiday travelers are more tech-savvy, eco-conscious and loyal to brands offering deals. They’re also more likely to be baby boomers.

By Noelle Mateer • Nov. 21, 2023

How hoteliers can hire and train workers for the busy holiday season

Hospitality staffing experts share need-to-know tips for hotel managers to attract and retain workers amid the influx of holiday guests.

By Jenna Walters • Nov. 2, 2023

Hotel Tech-in: Software that reunites guests with missing belongings

In the age of “revenge travel,” guests are leaving more and more items behind at hotels. One company has a solution.

By Noelle Mateer • Oct. 31, 2023

Marriott taps Canary Technologies as digital tipping provider

The partnership, which could increase pay for Marriott workers, may help the hotel company attract and retain hotel staff as labor shortages persist.

By Jenna Walters • Oct. 23, 2023

Hyatt leads hotel apps for guest satisfaction: J.D. Power

Hotel apps performed best in user satisfaction compared to other digital travel tools like rental car apps and airline websites.

By Jenna Walters • Oct. 19, 2023

Make contactless check-in frictionless, not frustrating

Is your contactless check-in process improving the guest experience or making a bad first impression? Find out how check-in kiosks can make a better self-check-in experience as a standalone solution or in conjunction with mobile.

Oct. 16, 2023

8 hotel conferences to attend in 2024

From innovative hotel marketing strategies and technology developments to staffing solutions and sustainability initiatives, there is no shortage of hospitality industry trends for hoteliers to discuss at these top hospitality events.

By Jenna Walters • Updated June 10, 2024

Caesars Entertainment says social-engineering attack behind August breach

In a filing with the Maine attorney general, the gaming company said the attack began in mid-August and impacted tens of thousands of the state's residents.

By David Jones • Oct. 9, 2023

Is food delivery the new hotel room service?

In the wake of the pandemic, Americans grew more comfortable ordering food via mobile apps. Now, hotels are encouraging the habit by partnering with food delivery services.

By Noelle Mateer • Oct. 5, 2023

After a long AWS migration, Choice Hotels will close its last data center

The company leveraged a one-cloud strategy to bring Radisson Hotels Americas' systems into the tech stack in less than a year, CIO Brian Kirkland said.

By Matt Ashare • Oct. 3, 2023

Hotel Tech-in: Turning HVAC systems into art

Traditional hotel heating and cooling systems can be clunky and loud. Some properties are turning to more innovative solutions.

By Noelle Mateer • Sept. 29, 2023

Caesars Entertainment faces class action lawsuits following rewards database hack

At least four separate plaintiffs allege the hotel company was negligent for allowing their sensitive personal data to be stolen in a social engineering attack.

By David Jones • Sept. 27, 2023

MGM Resorts warns customers of fraud as it faces class action lawsuits

The plaintiffs claim the company was negligent for failing to protect customer data despite prior warnings about previous attacks.

By David Jones • Sept. 26, 2023

Hospitality execs look toward tech to address staffing shortages: report

As hotels increasingly embrace tech-powered solutions, properties still rely on frontline workers to implement them, a Deloitte study found.

By Michele Laufik • Sept. 25, 2023

Expedia’s EG Labs asks users to test AI experiments

Expedia also revealed several new AI-powered functions, including ChatGPT-generated responses to users’ hotel questions. 

By Noelle Mateer • Sept. 25, 2023

Experts on how hoteliers can prevent cyberattacks

Cybersecurity pros urge increased attentiveness and awareness in the wake of cyberattacks on MGM Resorts and Caesars Entertainment. 

By Jenna Walters • Sept. 25, 2023

Marriott taps EV Connect as preferred electric vehicle charging provider

EV Connect will grow Marriott's charging network at a time when guests increasingly demand the amenity.

By Jenna Walters • Sept. 20, 2023

Wyndham debuts owner, guest engagement platforms amid “record” development

The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

By Noelle Mateer • Sept. 15, 2023

MGM Resorts disruption linked to recent attacks against hospitality industry

Security researchers link the MGM threat to a wave of malicious activity, as Caesars Entertainment confirms social engineering attack in regulatory filing.

By David Jones • Sept. 14, 2023

Amadeus launches booking solution aimed at personalizing the guest experience

The iHotelier StayPlus technology aligns marketing and revenue strategies to help independent hotels and mid-scale chains capture and convert more bookings.

By Jenna Walters • Sept. 13, 2023