Why the hotel industry needs to overhaul its approach to cancellation policies

The booking journey isn’t over once a guest clicks “book.” Rather, it’s the moment hoteliers should begin to deepen their interactions with guests.

By Frank Reeves • March 11, 2024

IHG approves slew of hotel digital tipping solutions

The hotel group approved several vendors that allow guests to tip staff digitally in a bid to improve guest and employee satisfaction.

By Noelle Mateer • March 7, 2024

Hotel Tech-in: The smart shower heads combatting water waste

Several hotel groups are now testing Oasense shower heads, which maximize water flow rates to reduce waste.

By Noelle Mateer • Feb. 28, 2024

MGM Resorts’ cyberattack headache continues as regulators launch investigations

The company said it could face fines in connection with regulatory inquiries stemming from the social engineering attack.

By David Jones • Feb. 26, 2024

Travel loyalty program providers fall short

A new study from Arrivia reveals a divide between what customers want and what businesses assume.

By Kristen Doerer • Feb. 20, 2024

Wyndham partners with Group360 to simplify group travel booking

With the GroupSync direct booking solution, the hotel company is looking to capitalize on a $3.3 billion revenue opportunity from an ongoing "infrastructure-related travel boom."

By Jenna Graber • Feb. 13, 2024

4 ways hoteliers can optimize loyalty

Hotel loyalty programs are not just a tool for customer retention — they are a strategic asset that can significantly contribute to RevPAR.

By Mo Chaar • Feb. 12, 2024

Choice Hotels, Tesla partner on EV charging deployment across US

Participating Choice-branded hotels will get Tesla Universal Wall Connectors starting this year, as the company looks to meet “growing demand” from travelers for the eco-friendly amenity.

By Jenna Graber • Feb. 7, 2024

Hotel Tech-in: The AI-powered bedbug detection coming for US hotels

New funding and a partnership with Philadelphia-based MachineQ will bring U.K. startup Spotta’s bedbug-fighting technology to more hotels in the U.S.

By Noelle Mateer • Jan. 31, 2024

Hilton expands on-property messaging in bid to enhance guest experience

The company’s mobile messaging platform will be available across its entire portfolio by the end of 2024 to “support the growing need for frictionless travel.” 

By Jenna Graber • Jan. 31, 2024

Hotel industry forecast 2024: development, F&B, technology and more

Leaders in the hospitality industry shared with Hotel Dive what trends will drive progress at hotels this year, impacting everything from on-site amenities to hotel workforce management.

By Noelle Mateer • Jan. 30, 2024

The wellness travel trends that will impact hotel amenities in 2024

Hotels are boosting their wellness offerings beyond the spa, revamping food and beverage, the sleep experience and even how hotels are designed in the first place.

By Noelle Mateer • Jan. 25, 2024

Hotels.com is a ‘matchmaker’ in new global ad campaign

The ads highlight the online travel agency’s mobile app.

By Noelle Mateer • Jan. 19, 2024

7 hotel industry trends to watch in 2024

Leaders in the hospitality industry will work to make staff happier, ramp up integration of generative AI and cater to a growing number of experiential and luxury travelers.

By Jenna Walters and Noelle Mateer • Jan. 10, 2024

Electric vehicle charging gains traction across hotel industry

In 2023, several EV charging providers launched national hotel deployments, and major players like Marriott and Hilton tapped preferred suppliers.

By Jenna Graber • Dec. 19, 2023

Hotel Tech-in: How hotel worker panic buttons are proliferating and improving

As awareness around hotel workplace safety issues grows, tech companies are offering solutions to help housekeepers feel safe.

By Noelle Mateer • Dec. 19, 2023

Trivago introduces brand refresh with ads localized with help from AI

A streamlined logo and new Trivago Guy are front and center in spots that use automation to reach different markets.

By Peter Adams • Dec. 15, 2023

BWH Hotels to bring Tesla EV charging stations to North American properties

The partnership is the latest between a hotel company and EV charging provider as hotels increasingly seek to cater to eco-conscious guests.

By Noelle Mateer • Dec. 14, 2023

Red Roof claims cybersecurity incident did not involve guest data

The hotel company experienced a ransomware attack in September that targeted personal data.

By Jenna Graber • Dec. 11, 2023

Marriott’s Renaissance Hotels debuts AI-powered ‘virtual concierge’

The hotel brand is the latest to adopt AI-assisted technology in a bid to personalize the guest experience.

By Jenna Graber • Dec. 7, 2023

MGM Resorts CFO expects insurance to cover cyberattack costs

The Las Vegas-based casino and resort operator has pegged the costs of the September cyberattack that temporarily crippled operations at about $100 million.

By Suman Bhattacharyya • Dec. 1, 2023

Hotel Tech-in: Purifying hotel room air for wellness travelers

Pure Wellness’ hypoallergenic rooms have long been popular among allergy sufferers. Now, the company’s allergy-fighting tech is gaining ground among a new group of travelers: wellness enthusiasts.

By Noelle Mateer • Nov. 30, 2023

How rethinking hotel housekeeping can help address the worker shortage

Hoteliers can better attract and retain staff by leveraging technology, offering job flexibility, building career pathways and hiring more broadly.

By John Dorer and David Yurkofsky • Nov. 27, 2023

Tech adoption, profit optimization among top hospitality trends for 2024: report

Hotel leaders will focus on optimizing profit, not just revenue, in the new year, according to a recent IDeaS survey.

By Michele Laufik • Nov. 27, 2023

‘Hospitality is back’: What travelers want from hotels this holiday season

In 2023, holiday travelers are more tech-savvy, eco-conscious and loyal to brands offering deals. They’re also more likely to be baby boomers.

By Noelle Mateer • Nov. 21, 2023